1. General

This voluntary limited warranty is provided by Uncle Arthurs Doors and More Pty Ltd ABN 60 445 064 304)

(we, us or our), Unit 2, 353 Dorset Rd, Bayswater, Vic 3153. Telephone: 03 85 95 6700. Email: info@unclearthursdoorsandmore.com.au.

This warranty covers new UNCLE ARTHURS DOORS AND MORE pergola products and related components (Products) purchased in Australia on or after the effective date. It applies to the original purchaser at the original installation location. All conditions, exclusions and liability limits are subject to rights that cannot be excluded under Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Coverage periods

Coverage starts on installation, provided the Product is installed within six months of delivery, follows the supplied Installation Instructions, rests on a stable foundation and remains within the applicable Appendix A load limits.

• Aluminium frame — 10 years: material, manufacturing and structural defects, deformation or corrosion under normal use and weather conditions.

• Electrical components — 2 years: material and manufacturing defects in motors, wiring and controls.

• Moving parts — 2 years: wear and tear in louvers, hinges and mechanisms, unless caused by improper use or extreme conditions.

• Powder coating/paint — 5 years: peeling and cracking under normal weather conditions; minor UV discolouration and fading are excluded.

3. Registration and conditions

Register within six months of delivery by emailing the address above with proof of purchase, delivery and installation addresses, and installation evidence:

• Clear photos of the overall assembly and alignment, all column and beam screws, and silicone sealing at corners.

• Foundation type, depth, width and any stability measures.

• Wide-angle photos of the surrounding garden or outdoor space.

The warranty activates when registration is acknowledged by automated email, provided all required information was received on time. Acknowledgement does not confirm correct installation or remove exclusions. Activation and coverage are suspended while payments or other financial obligations remain outstanding. Buying replacement parts does not extend coverage.

4. Exclusions

This limited warranty excludes defects or damage caused by:

• Incorrect installation, unstable foundations, movement in the supporting surface, or damage to or by the structure supporting the pergola.

• Unauthorised modifications or repairs, including repairs before inspection or without written approval.

• Weather exceeding Appendix A limits; sun or salt-related colour changes; smoke, fire, severe frost, lightning, hail, ground movement, flooding, stream overflow, vandalism or other force majeure events.

• Improper handling, transport, storage, maintenance or use; negligence; or exposure to heat sources.

Coverage does not apply if installation occurs more than six months after purchase, or if the Product is dismantled or relocated. Appendix A ratings apply only to correctly installed Products on stable foundations.

Packaging, dismantling, storage, transport, handling, rebuilding and reinstallation costs are excluded. The purchaser is responsible for deconstruction and construction associated with claims, subject to Australian Consumer Law.

5. Liability

This warranty applies only in Australia and supplements statutory consumer guarantees and any other applicable rights. To the maximum extent permitted by law, it replaces other oral, written, express or implied warranties, conditions and representations, including merchantability and fitness for purpose, but does not exclude non-excludable rights.

To the maximum extent permitted by law, and subject to non-excludable rights under Australian Consumer Law:

• Our responsibility for defective goods is limited to repair, replacement or refund under section 6.

• Our total liability under or relating to this warranty is limited to the price paid for the affected Product.

• We exclude consequential or indirect loss and loss of revenue, income, profits, use or opportunity.

• We exclude loss, injury, damage, costs or expenses arising from Product defects or weaknesses, installation, foundations, supporting surfaces or the surrounding environment.

• Replacement, reinstallation labour and associated rectification costs are excluded unless expressly covered by this warranty.

The purchaser must ensure the site suits the intended use and provides safe installation conditions and access. Nothing in this warranty excludes, restricts or modifies Australian Consumer Law rights except as permitted by law.

6. Warranty claims

Email your claim within 30 days of discovering the defect and within the applicable coverage period. Include:

• Your name and address; installation date and original installation address; discovery date; and installer’s name if applicable.

• A description of the defect and how it occurred or was detected.

• Photos or videos showing the defect or weather damage, installation area and, for electrical/control faults, the issue during operation.

• Your receipt or invoice showing purchase date, model and delivery address, plus the Product or affected part’s batch number.

We may inspect the Product and installation. Do not repair or modify it before inspection or without our written authorisation; doing so may void this limited warranty at our discretion.

After inspecting the Product or part, we will determine whether the claim is valid. Subject to Australian Consumer Law and to the maximum extent permitted by law, we will, at our discretion and expense:

• Replace the Product or part;

• Repair the Product or part, with the purchaser paying all labour costs for repairs we undertake more than one year after the original installation date;

• Refund the amount paid for the Product or part; or

• Provide troubleshooting instructions where we determine a replacement is unnecessary. The purchaser must follow those instructions.

A warranty claim does not automatically entitle you to a replacement Product or part.

Replacement items are shipped only to the original order’s purchaser shipping address and delivery location. Replacement does not restart or extend the original warranty period. You must lawfully dispose of defective items; we will not arrange return or disposal unless agreed in writing.

Claims will be processed within 180 days of receipt. If a replacement is approved but the original model or part is unavailable, we will supply a newer model or part of equal value to the original item purchased. Dimensions or specifications may differ. Subject to Australian Consumer Law, we are not liable for resulting compatibility issues or the costs of modifying foundations or other existing installations.