Wall-Mounted Structure: Folding Arm construction mounts securely to walls for door, window, patio, balcony, and entry coverage
Retractable Coverage: Extendable Design adjusts shade when needed and retracts to help keep outdoor areas clear
Weather-Ready Materials: Polyester canopy with PU coating combines with an aluminum alloy support structure for waterproof, windproof, and anti-UV performance
Customized Projection: Customized sizing is available, with a maximum projection of 4.0M to suit different residential and commercial spaces
Versatile Outdoor Use: Suitable for gardens, courtyards, terraces, backyards, coffee shops, hotels, villas, and poolside areas
Retractable Awning
Privacy policy
This policy explains how UNCLE ARTHURS DOORS AND MORE uses personal information collected through our website. By using the site, you accept the practices described here. Any changes will be posted on the website. Other websites have their own privacy policies.
Information we collect
We collect information you voluntarily provide, such as your name, postal address and email address, to fulfil your requests. Our disclosure practices are described below.
Cookies and tracking
Cookies are small text files that recognise your device. We use them to support browsing, security, social sharing, preferences, online shopping and visitor statistics for marketing. Cookies may be linked to personal information you have provided. Aggregate tracking information may be shared with third parties, but not personally identifiable information.
By using our website without changing your settings, you agree to these cookies. You can manage or delete cookies through your browser settings. Blocking cookies may limit website functions. More information is available at www.allaboutcookies.org.
Klar attribution
We use Klar Insights GmbH, Marktstr. 18, 80802 Munich, Germany, for reach measurement and statistical analysis. User-specific collection is based on consent under Article 6(1)(a) GDPR and Section 25(1) TTDSG, using cookies.
The Klar opt-out sets a “do_not_track” cookie, which must remain on your device for the opt-out to work. Klar’s data-protection information is available at https://www.getklar.com/data-protection.
Google tracking
We use Google advertising tools and Google Analytics. Google and other vendors use cookies and advertising identifiers to show ads based on previous website visits. Analytics may support remarketing, advertising impression reports, and demographic and interest reporting to improve our website and marketing.
You can manage personalised advertising through Google’s Ad Settings and cookie settings, or use the Google Analytics opt-out browser add-on. Opting out does not remove advertising, but it will no longer be based on your interests or browsing history.
Sharing information
We may disclose information to government agencies or companies assisting with fraud prevention or investigation where permitted or required by law, to prevent fraud or unauthorised transactions, or to investigate fraud. These disclosures are not for marketing.
Customer privacy notice
UNCLE ARTHURS DOORS AND MORE is an Australian retailer of home improvement products.
Data and purposes
We collect personal details and purchase history directly from you, browsing history through website cookies, and images through our CCTV. Personal details support deliveries, rewards accounts, correspondence, contracts and legal obligations such as accident records. Purchase history helps us report sales trends, not profile customers. CCTV supports crime prevention. Email marketing requires consent.
Processing and consent
The stated bases for processing are consent, performance of delivery contracts, health and safety obligations, and vital interests for security and CCTV. We do not hold special-category personal data. Where consent is requested, it must be explicit and relate to the specified purposes; you may withdraw it at any time.
Disclosure and retention
Personal data is not passed to third parties without consent, except for legally required disclosures or official government requests, such as police requests. It is not sold or transferred for marketing without specific consent. We retain data according to our Retention Procedure, taking account of legal requirements, ICO guidance and relevant business needs.
Your rights and complaints
You may request access to your data, correction of inaccurate or incomplete information, erasure in certain circumstances, restriction of processing, and transfer to another organisation. You may also object to certain processing, including direct marketing and automated processing or profiling. Where a third party is involved, relevant requests will be forwarded.
If an access request is refused, we will explain why. You may complain about our handling of your data or your request and seek review through the relevant supervisory authority.
How we handle your personal data
Personal data means information that identifies, or could identify, an individual. We aim to process it in accordance with GDPR, keep it accurate, retain it only as necessary, and use measures to minimise unauthorised access or disclosure. We collect information needed to provide goods, services and accounts, and seek additional consent for marketing.
Accessing your information
You can ask us to confirm whether we hold your personal data and explain:
- Who controls your data and their contact details.
- Processing purposes, legal bases and any legitimate interests.
- Data categories, sources, recipients and retention periods.
- Your rights, consent withdrawal and complaint options.
- Whether providing data is required by law or contract, and the consequences of not providing it.
- Any automated decision-making or profiling, its logic and likely effects.
For identity verification, we accept a passport, driving licence, birth certificate or utility bill from the last three months.
Refunds/Return Policy
- All items must be checked within 7 days of receipt of goods – any issues must be
reported immediately when goods are opened, not once pergola has been
assembled. - Uncle Arthurs Doors and More. must be advised of any problems including damages,
faults, incorrect product, missing parts, and unsuitability, within that period - A full refund shall be offered in the event of a product not being available nor an
alternative being acceptable. - A full refund shall be offered in the event of damaged or faulty product whereby a replacement is not available. Uncle Arthurs Doors and More. reserves the right to provide a like for like replacement product if available.
- No refund or exchange is offered for change of mind (In accordance with
Australian Consumer Law) once items have been despatched from our
warehouse. In the event a cancellation is requested before goods are sent (but
order has been packed) a 5% restocking fee will apply.
Returning an item
- Where a product is being returned due to fault or damage (where agreed) it must
be appropriately re-packaged and clearly labelled as advised, for its return. - Where a product is damaged or faulty we shall organise the collection. All items
to be returned must be in the original packaging the items arrived in as these
need to be as secure as possible for the courier to collect (where this is not
possible, please discuss with our customer service team first). Failure to do this
may result in a non collection fee. - If a collection has been agreed and arranged with the Customer, and yet on
arrival at the property it could not be executed, then a wasted journey fee may be chargeable.
- All items must be checked within 7 days of receipt of goods – any issues must be
To be added in Reference to Supplier
